1. Introduction
At Texa Trader, we are committed to ensuring our customers’ satisfaction with their purchases. This Refund Policy outlines our procedures for handling refunds and returns.
2. Eligibility for Refunds
We will consider refund requests under the following circumstances:
- Damaged or Defective Products: If the product you received is damaged or defective, please contact us at info@texatrader.com within [number of days] days of receiving your order.
- Incorrect Items: If you received the wrong item, please contact us within [number of days] days of receiving your order.
3. Non-Eligibility for Refunds
Refunds will not be provided under the following circumstances:
- Change of Mind: We do not offer refunds for purchases made due to a change of mind or buyer’s remorse.
- Inadequate Product Care: Damage caused by improper handling, misuse, or neglect of the product is not eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at info@texatrader.com and provide the following information:
- Order number
- Description of the issue
- Supporting photos or documentation (if applicable)
5. Refund Processing
Once we receive your refund request and it is approved, we will initiate the refund process. You will be informed of the refund approval or rejection via email.
6. Refund Methods
Refunds will be processed using the original payment method. Please allow [number of days] days for the refund to be credited to your account.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@texatrader.com.
